T-Mobile FAQ

T-Mobile FAQT Mobile is a part of the EE 3G network and serves both residential and commercial clients in the United Kingdom. Orange and T Mobile are both now a part of EE and many customers have questions about the change. If you want to find out how to log in to your account or download the My EE app, you may speak to a customer service representative on the T Mobile phone number today. 

I am currently a customer on another network. How do I upgrade to T Mobile and keep my existing number?

There are several steps involved in switching from another company to T Mobile. Before you make the switch you will need to join T Mobile and get a temporary number. You will also need an active T Mobile SIM and a PAC code in order to complete the process. If you have any questions or need help with any stage of the process, call a T Mobile customer service representative.

I live in a remote area. Is there coverage in my neighbourhood?

A small 3G symbol will usually appear on your phone when you are in an area that has coverage. Customers may call the T Mobile contact number to check the coverage in their area or get help with logging in to their account. You may also call today if you need to pay your bill on the move or want to buy a new device. 

I bought my last plan online. Can I still do so now that T Mobile is a part of EE?

You may start the process of purchasing a plan online. However, in order to complete it you will need to speak to a T Mobile agent. Information on all of their devices and plans is available online. After you choose the one that is right for you, place an order. One of their experts will get in touch with you by the end of the next business day.

I got a spam SMS today. What should I do?

Quite a few T Mobile customers receive a spam SMS on occasion. The best thing to do if you are in this situation is to report the spam. Forward the text message to 7726 in order to help with investigations. If you are getting anonymous calls you can activate a T Mobile service on your landline which will block any calls that do not have a callerID.